Welcome to the Frequently Asked Questions (FAQs) page of our online store! Here, we have compiled a list of common inquiries to provide you with quick and comprehensive answers. We understand that you may have questions about our products, policies, and services, and we aim to address them all in this section.

Frequently Asked Questions

Q: How do I place an order?

A: To place an order, simply browse through our collection of silver and pearls jewelry and click on the item you wish to purchase. Then, select your desired options, such as size or color, and click "Add to Cart." Finally, proceed to the checkout page to complete your order by providing your shipping information and making a payment.

Q: What payment methods do you accept?

A: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can choose the most convenient option for you during the checkout process.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to most countries. During the checkout process, you can enter your address to check if we ship to your location. Please note that additional customs fees or import taxes may apply, which are the responsibility of the buyer.

Q: How long will it take to receive my order?

A: The delivery time depends on your location and the shipping method you choose. Generally, domestic orders arrive within 10-12 business days, while international orders can take 10-21 business days. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.

Q:Can I modify or cancel my order after it has been placed?

A: We strive to process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request if the order has not yet been shipped.

Q: How can I contact your customer support team?

A: If you have any questions, concerns, or need assistance, you can reach our customer support team by sending an email to info@elliluxe.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.

Q: Are your silver and pearls jewelry made with genuine materials?

A: Yes, all our silver jewelry is crafted from high-quality sterling silver, and our pearls jewelry features genuine pearls. We source our materials from trusted suppliers to ensure the authenticity and quality of our products.

Q: How do I take care of my silver and pearls jewelry?

A: To keep your silver and pearls jewelry looking its best, we recommend storing them in a cool, dry place away from direct sunlight. Avoid exposing them to harsh chemicals, perfumes, or cosmetics, as these can tarnish or damage the jewelry. You can clean your silver jewelry with a soft cloth or a silver polishing cloth, while pearls should be wiped gently with a damp cloth.

Can I request a custom design or personalization for a piece of jewelry?

A: We currently do not offer custom design or personalization services. However, we regularly update our collection with new designs and styles, so you might find something that suits your preferences.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions and requirements.